Skip to content

Office Administration Program

Campus Availability: Online, Knoxville, Chattanooga and Tri-Cities

The Office Administration Program offers hands-on classroom computer training on the Microsoft Office products Excel, Word, PowerPoint, Outlook and business skills classes. This program also includes eLearning, labs, exam preparation, online resources, resume and interviewing assistance.

The goal of this career training program is to prepare you for positions such Receptionists, Bookkeeping, Accounting, Auditing, Customer Service Representative, Computer Operator, Executive Assistant, or Information Clerks.

A Career Path Built with you in mind

Office Administration Learning Path

Using Microsoft Windows

In this course, students will learn the features and functionality of the Windows 10 operating system for professional and personal use.

  • Exploring Windows
  • Customizing the Windows Desktop
  • Managing Folders and Files
  • Using Common Tools and Programs in Windows
  • Browsing the Internet

Microsoft Office Excel

This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.


  • Getting Started with Microsoft Excel
  • Performing Calculations
  • Modifying a Worksheet
  • Formatting a Worksheet
  • Printing Workbook Contents
  • Managing Large Workbooks
  • Customizing the Excel Environment
  • Creating Advanced Formulas
  • Analyzing Data with Logical and Lookup Functions
  • Organizing Worksheet Data with Tables
  • Visualizing Data with Charts
  • Analyzing Data with PivotTables, Slicers, and PivotCharts
  • Inserting Graphics
  • Enhancing Workbooks
  • Automating Worksheet Functionality
  • Auditing Worksheets
  • Analyzing and Presenting Data
  • Working with Multiple Workbooks
  • Exporting Excel Data

Microsoft Office Word

In this course, students learn how to use Microsoft Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.


  • Getting Started with Word
  • Editing a Document
  • Formatting Text and Paragraphs
  • Adding Tables
  • Managing Lists
  • Inserting Graphic Objects
  • Controlling Page Appearance
  • Proofing a Document
  • Customizing the Word Environment
  • Working with Tables and Charts
  • Customizing Formats Using Styles and Themes
  • Using Images in a Document
  • Creating Custom Graphic Elements
  • Inserting Content Using Quick Parts
  • Controlling Text Flow
  • Using Templates
  • Using Mail Merge
  • Using Macros
  • Collaborating on Documents
  • Adding Reference Marks and Notes
  • Simplifying and Managing Long Documents
  • Securing a Document
  • Forms

Microsoft Office Outlook

 In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

  • Getting Started with Outlook
  • Composing Messages
  • Reading and Responding to Messages
  • Managing Your Messages
  • Managing Your Calendar
  • Managing Your Contacts
  • Working With Tasks and Notes
  • Customizing the Outlook Environment
  • Configure Advanced Message Options
  • Advanced Message Management
  • Advanced Calendar Management
  • Advanced Contact Management
  • Managing Activities by Using Tasks and Journal Entries
  • Sharing Workspaces with Others
  • Managing Outlook Data Files

Microsoft Office PowerPoint

 In this course, you will use PowerPoint to begin creating engaging, dynamic multimedia presentations.

  • Getting Started with PowerPoint®
  • Developing a PowerPoint® Presentation
  • Performing Advanced Text Editing
  • Adding Graphical Elements to Your Presentation
  • Modifying Objects in Your Presentation
  • Adding Tables to Your Presentation
  • Adding Charts to Your Presentation
  • Preparing to Deliver Your Presentation
  • Modifying the PowerPoint Environment
  • Customizing Design Templates
  • Adding SmartArt to a Presentation
  • Working with Media and Animations
  • Collaborating on a Presentation
  • Customizing a Slide Show
  • Securing and Distributing a Presentation

Time Management

 The Time Management course will cover strategies to help participants learn crucial strategies that include personal motivation, delegation skills, organization tools, and crisis management.

  • Setting Smart Goals
  • Prioritizing Your Time
  • Planning Wisely
  • Tackling Procrastination
  • Crisis Management
  • Organizing Your Workspace
  • Delegating Made Easy
  • Setting A Ritual
  • Meeting Management
  • Alternatives to Meetings

Program Info

Full-time Length: 2 Months
Clock Hours: 96

Tuition: $3,745
Optional Cert Exam Fees: $250

Graduation/Placement Rate:
     Knoxville: N/A / N/A

Career Opportunities

     Customer Service Rep
     Executive Assistant

Certifications Available

     Microsoft Office Excel
     Microsoft Office Word