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Computer Support Program

Campus Availability: Online, Knoxville, Chattanooga and Tri-cities

CompTIA is the most widely recognized organization granting entry-level certifications in the IT industry. The Computer Support Program from New Horizons prepares students with the knowledge and skills for the A+ exams. Microsoft Office training in Excel, Word, PowerPoint, Outlook & Access equips students to deal with the most common user questions. This program includes hands-on instruction, eLearning, labs, exam preparation, online resources, resume and interviewing assistance.

The goal of this career training program is to prepare you for positions such as Computer Support Specialist, Helpdesk Support Specialist or PC Support Specialist.

A Career Path Built with you in mind

Computer Support Learning Path

CompTIA A+

CompTIA A+ Certification 200x167

This course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations in order to become a CompTIA A+ Certified Professional.

  • Demonstrate baseline security skills for IT support professionals
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
  • Support basic IT infrastructure and networking
  • Configure and support PC, mobile and IoT device hardware
  • Implement basic data backup and recovery methods and apply data storage and management best practices

Microsoft Excel

This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software. Untitled design (3)

  • Getting Started with Microsoft Excel
  • Performing Calculations
  • Modifying a Worksheet
  • Formatting a Worksheet
  • Printing Workbook Contents
  • Managing Large Workbooks
  • Customizing the Excel Environment
  • Creating Advanced Formulas
  • Analyzing Data with Logical and Lookup Functions
  • Organizing Worksheet Data with Tables
  • Visualizing Data with Charts
  • Analyzing Data with PivotTables, Slicers, and PivotCharts

Microsoft Office Word

In this course, students learn how to use Microsoft Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. See the source image

  • Getting Started with Word
  • Editing a Document
  • Formatting Text and Paragraphs
  • Adding Tables
  • Managing Lists
  • Inserting Graphic Objects
  • Controlling Page Appearance
  • Proofing a Document
  • Customizing the Word Environment
  • Working with Tables and Charts
  • Customizing Formats Using Styles and Themes
  • Using Images in a Document
  • Creating Custom Graphic Elements
  • Inserting Content Using Quick Parts
  • Controlling Text Flow
  • Using Templates
  • Using Mail Merge

Microsoft Outlook

 In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. See the source image

  • Getting Started With Outlook
  • Composing Messages
  • Reading and Responding to Messages
  • Managing Your Messages
  • Managing Your Calendar
  • Managing Your Contacts
  • Working With Tasks and Notes
  • Customizing the Outlook Environment
  • Configure Advanced Message Options
  • Advanced Message Management
  • Advanced Calendar Management
  • Advanced Contact Management
  • Managing Activities by Using Tasks and Journal Entries
  • Sharing Workspaces with Others
  • Managing Outlook Data Files

Microsoft PowerPoint

 In this course, you will use PowerPoint to begin creating engaging, dynamic multimedia presentations.

See the source image

  • Getting Started with PowerPoint®
  • Developing a PowerPoint® Presentation
  • Performing Advanced Text Editing
  • Adding Graphical Elements to Your Presentation
  • Modifying Objects in Your Presentation
  • Adding Tables to Your Presentation
  • Adding Charts to Your Presentation
  • Preparing to Deliver Your Presentation
  • Modifying the PowerPoint Environment
  • Customizing Design Templates
  • Adding SmartArt to a Presentation
  • Working with Media and Animations
  • Collaborating on a Presentation
  • Customizing a Slide Show
  • Securing and Distributing a Presentation

 Microsoft Access

 In this course, students will use Microsoft Access to manage their data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

  • Getting Started with Access
  • Working with Table Data
  • Querying A Database
  • Using Forms
  • Generating Reports
  • Designing A Relational Database
  • Joining Tables
  • Using Data Validation
  • Creating Advanced Queries
   
 

Program Info

Full-time Length: 4 Months
Clock Hours: 120

Tuition: $4,557 |
Optional Cert Exam Fees: $438

Graduation/Placement Rate:
     Knoxville: N/A / N/A

Career Opportunities

Computer Support Specialist     

HelpdeskSupport Specialist

PC Support Specialist

Certifications Available

     CompTIA A+